- To reset the Windows Update system on Windows 10, open Settings > Update & Security > Troubleshoot > Additional troubleshooters, run the Windows Update troubleshooter, and continue with the on-screen directions.
- You can also download and install updates manually to resolve the issue, repair the system using DISM and SFC commands, or reset the Windows Update components with Command Prompt.
Windows Update is an essential component of Windows 10, as it allows downloading and installing the latest updates with bug fixes, security patches, and drivers. Also, it is the mechanism to download new feature updates and preview builds (if enrolled in the Insider Program). However, there will be times when your device may not download or install updates because of a specific error message, Windows Update not connecting to the Microsoft servers or other problems.
Usually, you may encounter this type of problem when the Windows Update agent-related services stop working, some components get corrupted, or Windows 10 has an issue with the cache. If this is the case, you can reset Windows Update on Windows 10 to fix most problems.
In this guide, I will teach you how to reset the Windows Update components using the “Windows Update Troubleshooter” utility. Also, you will learn the instructions to use Command Prompt to fix Windows Update manually to download security patches, drivers, and features again. However, before using the Command Prompt option, use the instructions to install the most recent update manually, Service Stack Update (SSU), and repair system files.
- Reset Windows Update from Troubleshooter
- Fix Windows Update by installing latest update manually
- Fix Windows Update by installing latest Servicing Stack Update
- Fix Windows Update repairing corrupted system files
- Reset Windows Update from Command Prompt
Reset Windows Update from Troubleshooter
To reset Windows Update using the troubleshooter tool on Windows 10, use these steps:
Open Settings on Windows 10.
Click on Update & Security.
Click on Troubleshoot.
Click the “Additional troubleshooters” option.
Under the “Get up and running” section, select the Windows Update option.
Click the “Run the troubleshooter” button.
Continue with the on-screen directions.
Once the computer restarts, try to update Windows 10 one more time, and now it should work as expected.
Fix Windows Update by installing latest update manually
To install an update manually to fix problems with Windows Update on Windows 10, use these steps:
Open the Windows 10 update history page.
Confirm the “KB” number for the latest update for your version of Windows 10.
Quick tip: You can check your current version on Settings > System > About, and under the “Windows Specifications” section, confirm the version information.
Open the Microsoft Update Catalog website.
Search for the knowledge base (KB) number of the update.
Click the download button for the update that corresponds to your version of Windows 10 (32-bit (x86) or 64-bit (x64)).
Double-click the file to install the update.
Restart the computer.
Once you complete the steps, the device should have the latest update installed. The update should have also fixed the problem with Windows Update.
Fix Windows Update by installing latest Servicing Stack Update
To ensure that Windows 10 has the most recent Servicing Stack Update to fix Windows Update problems, use these steps:
Open Settings.
Click on System.
Click on About.
Under the “System type” section, check whether you have the 32-bit or 64-bit version of Windows 10.
Open the Microsoft Update Catalog website.
Download the most recent Servicing Stack Update for the version you have (32-bit (x86) or 64-bit (x64)).
Double-click the file to install the update.
Restart your computer.
After you restart the computer, you can download and install the update using the Settings app.
Fix Windows Update repairing corrupted system files
To fix the system files using the Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools to fix Windows Update problems on Windows 10, use these steps:
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following DISM command to repair corrupted system files and press Enter:
dism.exe /Online /Cleanup-image /Restorehealth
Type the following SFC command to repair system files and press Enter:
sfc /scannow
After you complete the steps, the Windows Update components should start working again, and you can try checking for updates to verify that the fix works.
Reset Windows Update using Command Prompt
To reset Windows Update manually from Command Prompt on Windows 10, use these steps:
Open Start.
Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following commands to stop the Background Intelligent Transfer Service (BITS), Windows Update service, and Cryptographic service, and press Enter on each line:
net stop bitsnet stop wuauservnet stop appidsvcnet stop cryptsvc
Quick tip: You may need to run the command more than once until you see the message that the service has stopped successfully.
Type the following command to delete all the qmgr*.dat files created by BITS from your PC. and press Enter:
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
Type Y to confirm the deletion.
Type the following commands to clear the Windows Update cache to allow Windows 10 to re-download the updates instead of using the files already downloaded on the system that might be damaged, and press Enter on each line:
rmdir %systemroot%\SoftwareDistribution /S /Qrmdir %systemroot%\system32\catroot2 /S /Q
Quick tip: We use the remove directory
rmdir
command with the/S
option to delete the specified directory and all subdirectories within the main folder and the/Q
option deletes directories quietly without confirmation. If you get the message “The process cannot access the file because it is being used by another process,” repeat step 1 and try again, as one of the services might have restarted unexpectedly.Type the following commands to reset the BITS and Windows Update services to their default security descriptor, and press Enter on each line:
sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
Type the following command to move to the System32 folder and press Enter:
cd /d %windir%\system32
Type the following commands to register all the corresponding BITS and Windows Update DLL files on the Registry and press Enter on each line:
regsvr32.exe /s atl.dllregsvr32.exe /s urlmon.dllregsvr32.exe /s mshtml.dllregsvr32.exe /s shdocvw.dllregsvr32.exe /s browseui.dllregsvr32.exe /s jscript.dllregsvr32.exe /s vbscript.dllregsvr32.exe /s scrrun.dllregsvr32.exe /s msxml.dllregsvr32.exe /s msxml3.dllregsvr32.exe /s msxml6.dllregsvr32.exe /s actxprxy.dllregsvr32.exe /s softpub.dllregsvr32.exe /s wintrust.dllregsvr32.exe /s dssenh.dllregsvr32.exe /s rsaenh.dllregsvr32.exe /s gpkcsp.dllregsvr32.exe /s sccbase.dllregsvr32.exe /s slbcsp.dllregsvr32.exe /s cryptdlg.dllregsvr32.exe /s oleaut32.dllregsvr32.exe /s ole32.dllregsvr32.exe /s shell32.dllregsvr32.exe /s initpki.dllregsvr32.exe /s wuapi.dllregsvr32.exe /s wuaueng.dllregsvr32.exe /s wuaueng1.dllregsvr32.exe /s wucltui.dllregsvr32.exe /s wups.dllregsvr32.exe /s wups2.dllregsvr32.exe /s wuweb.dllregsvr32.exe /s qmgr.dllregsvr32.exe /s qmgrprxy.dllregsvr32.exe /s wucltux.dllregsvr32.exe /s muweb.dllregsvr32.exe /s wuwebv.dll
Quick note: The
regsvr32
helps to register “.DLL” files as command components in the Registry, and we use the/S
option to specify the tool to run the command silently without prompting additional messages.Type the following commands to reset the network configurations that might be part of the problem (but do not restart your computer at this time), and press Enter on each line:
netsh winsock resetnetsh winsock reset proxy
Type the following commands to restart the BITS, Windows Update, and Cryptographic services, and press Enter on each line:
net start bitsnet start wuauservnet start appidsvcnet start cryptsvc
Restart the computer.
Once you complete the steps, Windows Update should reset and work again on Windows 10.
It’s also possible to use the above instructions to fix the update problems when Surface Pro, Laptop, Studio, or any other Surface cannot download a new firmware update.
Update January 22, 2024: This guide has been updated to ensure accuracy and reflect some changes to the process.